Returns & Exchanges
At SHQ Boardsports, we want to ensure you are stoked with your new gear. If your equipment isn't the perfect fit, we offer a 30-day return policy on all unused items in their original packaging.
Initiate Your Return
Contact our customer service team via email or phone with your order number to request a Return Authorization (RA) number.
Pack Your Gear
Securely pack your items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship It Back
Affix the return label to your package and drop it off at your nearest authorized courier location; we recommend using a tracked service for high-value boards and kites.
Inspection and Refund
Once our technicians inspect the gear to confirm its condition, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing