Frequently Asked Questions
Everything you need to know about your next adventure on the water.
What are your shipping rates for large gear like surfboards and windsurf rigs?
We offer flat-rate shipping for smaller accessories, but larger items like boards and rigs are calculated at checkout based on your location and dimensions. Local pickup at our Sandringham store is always free.
Do you offer professional equipment setup for new purchases?
Yes, our expert team provides complimentary setup advice and can help assemble your foil, windsurf, or kite gear in-store to ensure you are ready to hit the water safely.
What is your return policy on technical watersports gear?
We accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and includes all tags. Please note that used equipment or custom-ordered boards cannot be returned.
Do you provide warranties on high-performance boards and kites?
All new products come with a standard manufacturer's warranty against defects. This does not cover damage caused by impact, misuse, or normal wear and tear in the surf.
Can I demo equipment before making a final purchase?
We frequently host demo days and have a selection of rental gear available. If you decide to buy new gear after renting, we will often credit a portion of the rental fee toward your purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and ZipPay to help you get the gear you need now.